Shipping & Delivery

How long it takes

Your order goes through two stages. Please add them together when planning for a birthday, anniversary or holiday.

  1. Personalization and production. Nothing is pre-made. Once you order, your names, dates or photos are printed, engraved or stitched by hand. Production time depends on the product:
    • 1-3 business days for jewelry, keychains, watches and small keepsakes
    • 2-5 business days for lights, music gifts and photo frames
    • 3-5 business days for apparel, socks, blankets, pillows and plush
    • 7-12 business days for brick figures and 3D mini figures
    The exact estimated delivery date range for your specific item is shown on its product page.
  2. Delivery: 7-14 business days to the United States. 10-20 business days to Canada, the United Kingdom, Europe, Australia and New Zealand, and up to 25 business days to other destinations.

Peak periods such as Christmas, Valentine's Day and Mother's Day are busier, so we recommend ordering at least three weeks ahead of the date that matters. In those weeks carriers can take a few days longer than the windows above.

Shipping cost

  • United States: free on orders of $65 or more. Below that, a flat $6.95 per order, however many items you buy.
  • International standard shipping: a flat $9.95.

The exact amount is always shown at checkout before payment is taken. We never add charges after checkout.

Tracking

As soon as your parcel leaves our workshop we email you a tracking number. Tracking can take 2-3 days to begin updating while the parcel is scanned into the carrier network. If your tracking has not moved after 7 days, email us and we will chase it.

Customs and import duties

Orders shipped outside the United States may attract import duties or taxes set by your own country. These are not included in the price you pay us and are the responsibility of the recipient.

Addresses

Please check your shipping address carefully at checkout. If you spot a mistake, email us within 12 hours and we will correct it free of charge.

Lost or undelivered parcels

If tracking shows your parcel as delivered but you do not have it, please check with neighbours and your local depot first, then contact us. If a parcel is genuinely lost in transit we will remake and resend your gift at no cost to you.